the practical bits
shipping + returns.
Everything you need to know about ordering, delivery and returns.
ready to ship
3–5 days
Business days to dispatch
pre-order
4–6 weeks
Estimated making time
Delivery time is additional to these estimates.
ordering.
how do orders work?
Terra Maree pieces are released in small batches. Some are already made and ready to ship, while others are available to pre-order and will be made after you place your order.
Each product page will clearly say whether a piece is ready to ship or available for pre-order.
how long do pre-orders take?
Please allow approximately 4–6 weeks for pre-order pieces to be made, dried, glazed and fired before they're ready to send.
I make everything myself and use a community kiln, so firing schedules can sometimes affect timing. If there's a significant delay, I'll be in touch to let you know.
what about ready-to-ship pieces?
Ready-to-ship pieces are already finished and will be carefully packed and dispatched within 3–5 business days of your order being placed.
will my piece look exactly like the photograph?
Every piece is made individually, so there may be small differences in shape, size and glaze, particularly with pre-orders.
I do my best to keep each piece consistent with the original design.
shipping.
where do you ship?
I currently ship within Australia only.
how much is shipping?
Shipping is calculated at checkout based on your order and delivery address.
what if I order ready-to-ship and pre-order pieces together?
If your order includes both ready-to-ship and pre-order pieces, everything will be sent together once your pre-order is finished.
If you'd prefer to receive your ready-to-ship pieces sooner, just get in touch and we can arrange separate shipping at an additional cost.
how will I know when my order is on its way?
You'll receive a shipping confirmation with tracking details once your order has been packed and dispatched.
how are pieces packaged?
Every order is carefully wrapped and packed to help your ceramics arrive safely.
returns + exchanges.
can I return my order?
I don't offer returns or exchanges for change of mind, including on pre-orders.
This doesn't affect your rights under Australian Consumer Law.
what if my order arrives damaged?
If your order arrives damaged, please get in touch with your order number and photos of the piece and packaging.
I'll work with you to arrange an appropriate solution in accordance with your consumer rights.
what if there's a problem with my piece?
If your piece is faulty or isn't as described, please get in touch so I can look into it.
Your rights under Australian Consumer Law always apply.
can I cancel my pre-order?
If you need to cancel your pre-order, please get in touch as soon as possible so we can discuss your order.
Any applicable rights to a refund or cancellation under Australian Consumer Law will be honoured.
need a hand?
If you've got a question about your order, just get in touch. I'm always happy to help.