shipping policy

Terra Maree ceramics are made by hand on the Mornington Peninsula, Victoria, Australia.

I make each piece in small batches and take care when preparing every order for its journey to your home.

shipping locations

I currently ship within Australia only.

International shipping is not available at this stage.

processing times

Ready-to-ship pieces

Ready-to-ship pieces are generally dispatched within 3–5 business days after your order is placed.

Pre-order pieces

Pre-order pieces take approximately 4–6 weeks to make before dispatch.

This includes the throwing, drying, glazing and firing processes. As ceramics involve several stages of making and kiln firing, occasional delays may occur.

If there is a significant delay affecting your order, I will contact you with an update and discuss the available options.

orders containing pre-order and ready-to-ship pieces

If your order contains both ready-to-ship and pre-order pieces, all items will be dispatched together once the pre-order pieces are ready.

If you would prefer separate deliveries, please contact me before placing your order. Additional shipping charges may apply.

shipping costs

Shipping costs are calculated and displayed at checkout before payment.

delivery and tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Delivery times depend on your location and the shipping provider.

The processing times listed above do not include the time taken for delivery after dispatch.

shipping delays

While I take care to dispatch orders within the estimated timeframes, delivery delays may occasionally occur.

If your parcel is significantly delayed or missing, please contact me so I can assist.

Nothing in this policy limits your rights under Australian Consumer Law, including where goods are not supplied within an agreed or reasonable time.

damaged parcels

If your order arrives damaged, please contact me through the Contact page at terramaree.com.au.

Where possible, include your order number and photographs of the damaged piece and packaging.

I will help arrange an appropriate solution in accordance with Australian Consumer Law.

contact

For shipping questions or help with an existing order, please get in touch through the Contact page at terramaree.com.au.